Somewhere on your site, someone is stuck.
They came to buy, to book, to sign up. Something stopped them and they left without a word. userstuck sends synthetic visitors to try the same things, and tells you only where the goal could not be finished. With the evidence.
Feel it first.
You get a sketch with an invented problem. We do not visit your site for it, and we do not keep what you type.
How it works
A visit is a line. Stuck is where it stops.
You name a goal
Buy two tickets. Book Thursday. Open an account. The things your site exists for, in your customers’ words.
A synthetic visitor tries it
An agent with a plausible persona attempts the goal the way a newcomer would, on the phones and browsers your market really uses.
It gets through, or it does not
If the goal can be finished there is nothing to report, and we report nothing. We do not pad a list.
You see where it stopped
For every goal that could not be finished: the exact point, the recording, the platform, and what it is costing you.
The report
Not a bug list. A stuck list.
A scanner hands you four hundred things that are wrong. We hand you the few places where a person could not finish what they came for. Each one arrives with the same six parts.
Wanted to
The goal the visitor came with, in plain words.
Stopped at
The exact point where the goal could not go on.
Evidence
Timed steps, screenshots and a recording you can replay.
Tried on
The device, screen and browser the visit ran on.
Confidence
How sure we are, and how often it happened again.
What it costs
Who is affected, in terms a business can weigh.
Every visit ends one of four ways, and we tell you which.
- Stuck
- The goal could not be finished and the evidence supports it. This is the only ending that becomes a finding.
- Got through
- The goal was finished. Nothing to fix, nothing invented.
- Stopped by something else
- A CAPTCHA, an outage, a wall that is not your product. We say so and do not blame your site.
- Not sure
- The evidence does not settle it. You hear that too, in those words.
Manners
A polite visitor.
A free audit looks at your site from the outside, the way any newcomer would. It keeps to rules.
- Public pages only, unless you give us access and a scope.
- Never pays. Every visit stops before the final, binding step.
- Stops at a CAPTCHA. It does not try to get around one.
- Honours opt-outs and terms that say no robots.
- Paces itself, so your site never feels a crowd.
- Says what it is: a disclosed synthetic persona, never a pretend customer.
- Your report is a private, unlisted link. It is yours to share.
- Recordings and screenshots are deleted after seven days.
Where finishing matters
- Events and ticketsbuy two seats
- Travel and staysbook three nights
- Independent shopscheck out
- High-value enquiriesask for a quote
- Legal and professional servicesrequest a consultation
- Appointmentsbook Thursday
- Self-service softwarestart a trial